Leadership Team

Trevor Sullivan
President

Trevor was promoted to President of VRS in 2024 to lead the company’s next generation of executive leadership. He joined VRS in 2021 as Director of Finance and Information Systems before ascending to Vice President of Business Services and CFO. Prior to VRS, Trevor worked in various leadership capacities in the insurance industry since his career began in 2004. Most recently, Trevor was a Product Director for Personal Lines at Liberty Mutual. He has also served as a State Director at Plymouth Rock Assurance and Actuarial Analyst at National Life. As VRS endeavors to be the best we can be, Trevor’s addition ensures our investment in the long-term future and well-being of our company, colleagues, partners, and customers.

Liz Sinatro
Vice President of Client Services

(p)860-680-6063
(f) 860-323-0205
lizsinatro@vrsdm.com

Liz has been with VRS since January 2021 and was appointed VP of Client Services in May 2023. An accomplished professional, Liz has worked in the insurance industry since 2000. Her varied experience includes working for a large LTD carrier early in her career followed by four years as a CRC certified Vocational Counselor, and over 19 years as a Senior Account Executive where she earned numerous distinctions and awards for performance. Liz’s energy and breadth of knowledge, coupled with her many professional relationships, make her the ideal person to help take VRS to the next level. Liz is a graduate of Springfield College where she was a two-sport athlete. A mother of three, she enjoys traveling to new places with her family, spending time at the ocean and supporting animals in need, including a rescue cat and 2 dogs of her own. Liz is a founding board member and current Vice President of Kid’s Chance of Connecticut.

Kelly Darmon
Director of Sales

(p) 508-375-5373
kellydarmon@vrsdm.com

Kelly serves as our Director of Sales. A seasoned Account Management Executive with over 22 years experience in the industry, she is the recipient of numerous “Top Performer” awards. Kelly is highly respected for her strong communication and customer service skills as well as her broad span of industry product and service knowledge. Kelly is a graduate of Framingham State College where she was a four year varsity field hockey player and served as co-captain. A mother of three, Kelly enjoys attending her kids sporting events and encompasses work-family balance.

Tracy Carey, CPMA
Vice President of
Business Services
HR Director

Tracy has been with VRS since 2010. She has held many different administration & audit positions at VRS. She has been completing Medical Bill Audits since 2010 and in 2018 became a Certified Professional Medical Auditor. Through her years at VRS as a medical auditor, she has saved our customers millions of dollars. She was promoted to Vice President of Business Services in 2024. She oversees our Audit Team, Human Resource Department, and IT Department.

Jeannine Gaudet Ares
MHS, CRC
Vice President of Operations

Jeannine joined VRS in January 2023 and serves as our Vice President of Operations. She also manages a team of Medical Case Managers covering MA, RI, and ME. Jeannine earned a Bachelor of Science degree in Psychology from Louisiana State University and a Master of Health Science degree from Louisiana State University School of Allied Health. Jeannine has been in the Workers’ Compensation industry since 1998. She is a Certified Rehabilitation Counselor (CRC) with experience in medical case management, vocational rehabilitation, as well as labor market surveys and expert testimony. Jeannine has been an Operations Manager since 2005, with experience in all six New England states. She also spent two years developing and managing a national network of independent case managers and regional case management companies, who provided a variety of industry services to injured workers and customers across the country. Jeannine and her team are dedicated to helping injured workers regain their health and livelihood by facilitating appropriate and timely stay-at-work/return-to-work outcomes.

Bonnie Lemieux
RN, BSN, CCM, COHC
Director of Operations

Bonnie joined VRS in January 2014 and serves as manager of Field Case Management for our Vermont, NH and Western MA nursing staff. She has been a Registered Nurse since 1987 and is licensed in Vermont, New Hampshire, New York, Maine, and Massachusetts. In addition to her experience as a Nurse Case Manager, Bonnie spent ten years as the on-site Occupational Health Nurse and Safety Manager for a major Vermont employer. While in this position her duties included wellness programs, first aid and CPR training, OSHA compliance, ergonomic consultation and the overall case management of workplace injuries and workers’ compensation claims. Among her many affiliations, Bonnie works with the American Heart Association, the American Red Cross, the Vermont Fire Fighters Academy and the Girl Scouts of America. Bonnie’s background makes her the ideal Nurse Case Manager and true to the philosophy at VRS, she consistently endeavors to meet and exceed the expectations of all who rely on her expertise.

Management Team

Sandra Cappello
RN, CCM, PGAP

Sandra has 30 years’ experience as an RN. She has been a nurse case manager for thirteen years. Sandra has a strong background in resolving catastrophic cases. In addition to workers’ comp, she has handled Long Term Disability and Longshore files. Sandra is known for her ability to move even the most difficult files to resolution. Sandra covers southern and central Connecticut, southern Rhode Island and western Massachusetts as needed. Sandra is licensed in Massachusetts, Connecticut, Rhode Island and Vermont.

Shelley Casey
Administrative Supervisor

Shelley has been a member of the VRS team since October of 2018. A few of her primary duties include billing and A/R; however, as with all the professionals on our Administrative Staff, Shelley can be relied upon for assistance in many areas. Prior to joining VRS, Shelley spent 20 years in the banking and finance industry and brought with her considerable customer service experience. In her spare time, Shelley enjoys reading and camping at the lake with her family and dogs.

Karissa Covey
IT Support Specialist

Karissa joined the VRS team in October 2011. A small sampling of her many duties includes overseeing our day-to-day IT improvements, assisting with any technology issues, and providing CAP support. Prior to VRS, Karissa had a Marketing and Business Management background which she continues to use to benefit the company. In her spare time, she enjoys camping and boating with her family as well as playing sports with her two sons and taking care of her animals.

Liv Hooker
RN, CCM

Liv joined the VRS MCM Team in November of 2020. She has been a registered nurse since 1989 and a Medical Case Manager working with injured workers since 1994. Liv is an expert at managing catastrophic injuries and is skilled at assessing treatment plans, coordinating medical care and in making sure non-catastrophic injuries do not run off the rails. She is highly regarded for her ability to maintain ongoing communication and collaboration with all stakeholders and is experienced working with employers providing Job Analysis and assisting in determining the availability of modified-duty work. In 2024, Liv was promoted to Manager of Medical Case Management and oversees case managers in New Hampshire, Vermont, & Northeastern Massachusetts.

Laurie Martin
MA, CRC, CEAS, PGAP

Laurie joined the VRS Team in May 2018 and is now the Manager of Vocational Case Management. She also serves as a Vocational Counselor and Ergonomic Specialist in Massachusetts, New Hampshire, Vermont and Maine. She has a B.A. in Psychology, an M.A. in Rehabilitation and Mental Health Counseling, is a Certified Rehabilitation Counselor (CRC) and has earned a Certified Ergonomics Assessment Specialist (CEAS) designation. Laurie has been a Vocational Counselor since 1999 and currently serves on the Vocational Rehabilitation Provider Advisory Board for the State of New Hampshire.

Courtney Mylott
CPMA
Audit Team Manager

Courtney has been with VRS since November of 2014 starting out on our administrative team and then transitioned to the audit team. She is a Certified Professional Medical Auditor (CPMA) and our Audit Team Manager. During her free time, Courtney enjoys reading, puzzles, and being outdoors with her children.